#Open source callcenter free#

You have an option to pay a monthly fee, per agent, that includes unlimited voice minutesįor a FREE demo or more information on our pricing, click link below ( Read more on our Core Network here.)įirst in South Africa with an All-inclusive, Unlimited Voice Calls * Contact-Center-as-a-Service Solution. T|Forge’s VICICloud uses the latest in Cloud Hyper-converged Technology from Pure Storage to ensure 99,999% uptime at our core. The only company that can effectively scale VICIdial in the Cloud We will be more than a tech vendor we become your trusted call centre tech advisor T|Forge has over 250 call centre customers we deeply understand the needs of call centre owners T|Forge has highly trained and certified VICIdial engineers It can handle a massive amount of calls – our customers gain a heavy-weight system from a light-weight installation at an unbeatable return on investment due to our all-inclusive pricing model VICIdial is a fully burstable solution that provides on-demand capacity needs both in terms of real-time concurrent call processing and the number of agents or locations, in other words, maximise your potential to outcompete any competition of yours in terms of TTH (talk time per hour).

User levels and permissions can be set to restrict certain features or campaign accessibility, before web-based data exporting and shareable real-time reporting enables authorised agents, managers and team leaders to analyse call campaign performance.

Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance.īoasting over 2,000 features in total, VICIdial goes on to include automatic call recording that can be stopped or started at any time, while logging calls and call status. The Only Certified VICIdial Partner Specialising Exclusively In Call Centres In South Africaīuilt on an open-source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system.Īgents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis.įrom within a single, centralized web-based interface, agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via a widget. The only accredited VICIdial provider in South Africa with over 250 Call Centre Clients VICIdial

Open source callcenter